Shipping within the United States

Economy Shipping Rates and Transit Times

  • Orders typically ship out within 48 hours
  • Orders typically arrive within 1 to 7 business days after shipment
  • Delivery date is not guaranteed unless you select a Guaranteed option (see below)
  • FREE ECONOMY SHIPPING for orders over $149

  • For orders under $149

    • Containing rail: $9.99 flat rate per order
    • Containing hooks, cords, or other small items: $4.99 flat rate per order

Guaranteed and Express Shipping Rates and Transit Times

  • Orders placed before 1pm EST ship the same day

  • UPS Ground: Guaranteed delivery by the end of 5 business days (excludes weekend delivery)
    • For orders containing rail: $14.99 flat rate per order
    • For orders containing hooks, cords, or other small items: $9.99 flat rate per order
    • Arrival by end of the 5 business days
    • Shipped via UPS Ground

  • UPS 2nd Day Air: Guaranteed delivery by the end of 2 business days (excludes weekend delivery)
    • $39.99 flat rate per order
    • Arrival by the end of two business days
    • Shipped via UPS 2nd Day Air

  • UPS Next Day Air Saver: Guaranteed delivery by the end of next business day (excludes weekend delivery)
    • $59.99 flat rate per order
    • Arrival by end of the next business day
    • Shipped via UPS Next Day Air Saver

Shipping to Canada

  • Orders typically ship out within 48 hours
  • Orders typically arrive within 1 to 5 business days after shipment

  • FREE ECONOMY SHIPPING for orders over $345 CAD

  • Duties and taxes are included in the rate and paid by STAS
  • For orders under $345 CAD
    • $29.65 CAD flat rate per order

Other General Shipping Information

  • All orders are shipped from our facility in the United States, located at 28 Town Forest Rd, Unit B, Webster, MA 01570 USA
  • Shipping carriers and service levels, outside of Guaranteed options, are at our discretion. Generally, we ship via USPS (Priority Mail and First Class Mail) and UPS Ground.
  • Tracking information is automatically e-mailed to the e-mail address provided at the time you order
  • International shipping is available. Contact us for a shipping quote.

Returns, Damaged Orders & Missing Items

Returns

  • All orders, regardless of size, are covered by a 30 day return policy
  • To return an order, you must contact us via e-mail at info@picturehangingsystems.comvia our contact form, or you can call us at 1-888-312-6971 for return instructions
  • Orders returned without prior authorization will not be accepted or refunded
  • Returned product must be in new and useable condition for a refund
  • Rails that have been installed are not eligible for return
  • Outgoing shipping charges, including any express shipping, are not refundable
  • Return shipping charges are the responsibility of the customer and will not be reimbursed or refunded

Damaged Orders & Missing Items

  • Damages items reported within 7 days of receipt will be replaced at no charge to the customer
  • Missing items reported within 7 days of receipt will be investigated, and if deemed missing, will be replaced at no charge to the customer
  • The customer must cooperate with any request for proof of damages or missing items, including providing pictures, allowing carriers to retrieve and inspect damaged goods, or any other reasonable request for proof of damage or missing items
  • Replacements will be processed at the original shipping service level requested
    • For Standard Shipping, replacements will typically ship within 48 hours and arrive within 1 to 7 business days
    • For Express Shipping, replacements will ship at the original service level selected
  • Damages or missing items not reported within 7 days of receipt will not be eligible for replacement